Since 2004, we’ve focused on only three things: making the very best poly furniture, figuring out how to make it even better, and providing customer service that no one can beat. That’s the Lancaster, PA way. Our area has become world famous for doing things right, and we don’t plan to tarnish that reputation. It’s a tall order that’s not easy to live up to, but we haven’t backed down from it yet. Our poly furniture is meticulously hand crafted by expert artisans who are passionate about their work, and who never cut corners. We’re constantly on the lookout for ways to improve. 
In our continuing effort to ensure that your experience with your new purchase is positive with regard to comfort, quality and design, we take safety very seriously. Please note the following important safety information, in addition to any other safety information noted in this booklet.
Safety Warning! Use of furniture in need of care and maintenance or use of damaged furniture can result in injury. Minor repair issues, if unaddressed, can become major repair and service issues, which create potential safety hazards. If any concerns arise, please contact the Leader’s Casual Furniture® Solutions Center for support at solutions.center@leadersfurniture.com
Periodically and carefully inspect all products for breakage and/or indications of wear. Inspections must include, but not be limited to, joint tightness, spring assemblies and the weld areas of the product’s, arms and legs. If joints are loose, or any cracks should appear on the product or at welds, the item must immediately be removed from service until repaired.
Inspections must include all bolts and screws. Should any loose or missing hardware be detected, the item must be removed from service immediately until the hardware can be properly tightened and/or replaced.
Inspections must also include chaise lounge and recliner headrest ratchets. Periodically tighten the headrest bolts on all chaise lounges and recliners. Confirm all other hardware is tight, movement is smooth without binding, and that the ratchet engages properly at each position. At the same time, carefully inspect the headrest ratchets for breakage and/or wear. If headrest ratchet breakage and/or indications of headrest ratchet wear are present, a replacement headrest should be ordered and the furniture must immediately be removed from service until repaired and/or replacement parts are installed.
To obtain replacement parts, please see the SERVICE / ORDERING PARTS AND ACCESSORIES section of this brochure.
Product failure caused by a lack of the reasonable, but necessary care and maintenance is not covered by the product warranty.
Notice for Contract Installations: Periodically and carefully inspect all products for breakage and/or indications of wear. Such inspections must include all products of a like kind and model, not merely a random sampling within model categories or among like products.
Regular random inspections of a sampling within model categories and among like products must be undertaken in addition to the periodic inspections of all products. Such as: Chaise lounges, Recliners, Swivel tilt, motion chairs & Rocking chairs.
Contact the Leader’s Casual Furniture® Solutions Center immediately if you notice concerns at solutions.center@leadersfurniture.com
Safety Warning! Chaise lounge and recliner headrests must NEVER be adjusted while seated in the chaise. Serious finger, hand or other bodily injury may result from adjusting the headrest while seated. Headrests must always be adjusted while out of the furniture and standing to the side.
Notice for contract installations: Include the following or substantially similar information in the form of a conspicuous written notice as part of the posted Rules and Regulations at poolside, or wherever the chaise lounges and recliners are available for use: "Never adjust chaise lounge or recliner headrests while seated. Serious finger, hand or other bodily injury may result from adjusting headrest while seated."
Please also consider including such notice in the written material(s) provided to guests in connection with the availability and use of the guest amenities at your facility.
Safety Warning! During windy conditions, chaise lounge and recliner headrests may be blown forward, possibly resulting in head, neck, facial, arm and/or back injuries. During windy conditions the headrests must be lowered to the fully down position. The use of the chaise lounges and recliners must be discontinued and users should leave the area.
Notice for contract installations: Include the following or substantially similar information in the form of a conspicuous written notice as part of the posted Rules and Regulations at poolside, or wherever the chaise lounges and recliners are available for use: "During windy conditions, the use of the chaise lounges and recliners must be discontinued and users should leave the area."
Please also consider including such notice in the written material(s) provided to guests in connection with the availability and use of the guest amenities at your facility.
Leader’s Casual Furniture® takes pride in providing products that are easy to clean and own. Easy to clean does not mean that it will not get dirty in an outdoor environment. A little preventative maintenance goes a long way when it comes to keeping your new furnishings looking newer for longer.
Regular periodic care of your outdoor furniture will help maintain its appearance and functionality better than occasional, heavy duty maintenance. Consider the specific conditions and usage to which your product is exposed, so appropriate maintenance can be provided.
Mildew can form on dirt or other substances deposited upon the fabric. Regular cleaning of outdoor furniture will help to prevent its forming. DO NOT place flower pots or any items on the furniture that will leave stains. DO NOT place hot items directly onto furniture to avoid melting.
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EXPOSURE |
FREQUENCY |
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Full sun, marine or pool side |
Clean and protect once every three months |
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Full sun, no marine or pool exposure |
Clean and protect once every three months |
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Under cover partial sun |
Clean as needed, protect at least once a year |
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Under cover, no sun |
Clean as needed, protect at least once a year |
Coastal Exposure: Living the coastal lifestyle is a dream for many, but living the dream and living near the saltwater can be a challenge for anything left outside. The salt in the humid air takes a toll on everything from the exterior of your home, your car, and your outdoor furniture. The best preventative maintenance you can do for your outdoor furniture while living near the coast, is to rinse it regularly with a hose to remove the salt and apply corrosion block to all metal surfaces and painted metal surfaces quarterly. Any nonmetal surface should be sprayed quarterly with Turtle Wax Ice, following the directions on the bottle.
What to Use:
After a safety inspection or at any time during your ownership, please contact the Leader’s Casual Furniture® Solutions Center to order replacement parts or to discuss any concerns you may have at, solutions.center@leadersfurniture.com
Casual Comfort warrants to the original purchaser that its polyethylene lawn furniture will be free of original defects in workmanship and materials for a period of fifteen (15) years of residential use or five (5) years of commercial use starting on the date of purchase. At its option, Casual Comfort will repair or replace this product without charge for materials and labor, providing our inspection indicates that an original defect exists. Should Casual Comfort choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal or greater value will be made. Polyethylene is a synthetic and may scratch or fade when exposed to sunlight, or stain after prolonged contact with other substances. Some expansion and contraction is to be expected due to extreme changes in humidity and temperature. The forgoing shall not be considered defects in materials or workmanship and are not covered under this warranty. Stainless steel fasteners are warranted not to fail structurally for the applicable warranty period. Stainless steel may rust in certain extreme conditions such as coastal areas if not maintained properly. This warranty does not cover rusting fasteners or structural failure due to rusting fasteners, damage caused by unauthorized service or repair, alteration of this product, abuse, or misuse, normal wear and tear on materials or any attempt to use the product in a manner for a purpose other than for which it is made by the manufacturer for such items which may extend to you. Casual Comfort makes no warranties other than those which are specifically described herein. Casual Comfort makes no implied warranty of fitness for a particular purpose. The sole remedy provided in this warranty is repair or replacement of this product. Casual Comfort does not pay shipping fees to replace the products.
We are here to help you after the sale. To help us process your claim as fast as possible please complete the following steps.
Step 1: Take a picture of each item with a concern in a format that you will be able to attach to an email.
Step 2: Send an email to solutions.center@leadersfurniture.com and include the following
Step 3: One of our Solutions Center Representatives will get back to you within 24-48 hours. If you do not hear back for some reason within 48 hours please contact us toll free at (877) 538-5783