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Shipping & Delivery

Local Delivery

Leader's Casual Furniture has 19 retail locations in Florida. Orders being delivered within a certain proximity of these stores are eligible for our local delivery program. Local deliveries are completed by our own full time professional delivery personnel for a flat rate of $99 per scheduled delivery. Our local deliveries are full service, white glove deliveries. The furniture is fully assembled, inspected, and placed where you want it. In addition, if any warranty issues arrive within the first year, we will come to your home free of charge.
 
If your order is being delivered within one of our local delivery areas, the following shipping option will appear in your shopping cart:
 
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If this option is selected, we will contact you to arrange delivery once your order is processed.
 
*Due to the varied nature of home construction, Leader's Casual Furniture delivery personnel do not install or mount mirrors, pictures, or any other items that may be mounted to the wall. Leader's Casual Furniture delivery personnel do not install headboards or footboards.
 
 

No Charge Warehouse Pick Up

Our distribution center is located in Largo, Florida along the central Gulf Coast. You are welcome to pick your furniture up at no charge. Our customer pickup area is open Monday through Friday from 7:00 am until 5:30 pm, and Saturday from 7:00 am until 10:00 am. We do ask for at least one day's notice before you plan to pickup. This insures that your items can be pulled from stock, assembled if needed, inspected, and readied for you. If you are ordering online, the "Warehouse Pick Up" option will appear in the shipping portion of your cart.
 
If you have purchased through one of our stores and would like to arrange pickup. Please contact your local store or call our warehouse directly at (727) 254-5564. 
 
If you have purchased online and would like to arrange pickup please email us at sally.marucci@leadersfurniture.com or call (727) 254-5577.
 
Our products, with few exceptions, are not boxed or packaged in any way. Please bring blankets, tie downs, bubble wrap or any other packing material you may need. Leader's Casual Furniture employees are not permitted to load furniture and/or assist with the loading of furniture due to safety and liability concerns, so please bring help if you think you may need it.
 
 

Freight Shipping

Freight Shipping is used if your order's destination is not within one of our local delivery areas and includes, large, bulky or heavy products. These items are transported via third party common freight carriers as a "curbside delivery". Please be aware that curbside delivery is NOT an in home delivery. Once shipped, the freight company will contact you directly to arrange final delivery to your home. Upon delivery, the freight company simply unloads your products in front of your home. They are not obligated to bring any items inside or remove empty boxes and packing material. In home delivery and enhanced delivery services are available in most areas for an additional charge. Please contact us for more information, options and pricing.
 
When receiving freight deliveries it is important to inspect your boxes and furniture for damage before signing the carrier's delivery receipt. If you find any items to be damaged beyond your repair, refuse the damaged piece, make note of it on the carrier's delivery receipt and contact us. This will allow us to make arrangements for a replacement to be sent right away. If damages are not noted on the delivery receipt, it becomes the customer's responsibility to pay for replacement goods and freight until the damaged piece has been returned to us.
 
 

Remote Locations

Customers living in remote or limited access areas may be subject to additional shipping charges. The website will not calculate these at checkout, however we will contact you regarding any extra fees before processing your order. If you have not placed an order yet, but have concerns about your delivery location, please feel free to contact us to review any extra fees or delivery options.
 

Shipping to Canada

We are able to ship to Canada. The website will not be able to provide shipping information, but we are able to assist via phone and email. Any orders processed will include shipping charges, customs charges, and applicable taxes (GST,PST,HST).
 
 

Overseas Shipments

We are unable to deliver overseas directly. We are happy to deliver to your port or freight forwarder. Overseas transport, final delivery to an overseas address, local duties, custom charges, surcharges, and any other applicable taxes are the responsibility of the customer.
 
 

Order Time

Leader's Casual Furniture is the largest casual furniture dealer in the Southeastern United States. We maintain a very large inventory of in stock merchandise. In most cases in stock merchandise can be delivered to our local delivery areas within a few days. Freight shipments of in stock products typically leave within 5 business days. If your products are temporarily out of stock, or an unusual delay occurs, we will let you know as soon as possible and provide you with any inormation and options.
 
 

Sales Tax

Currently we do not collect sales tax for orders being delivered outside of the state of Florida. Each state has their own laws regarding sales or use tax. It is the responsibility of the customer to report your purchase and pay any applicable taxes to your local taxing agency.
 
Within the state of Florida we are obligated to collect sales tax. Each county may have different rates, and tax is calculated according to the location of the delivery. If your order is being delivered to a port or freight forwarder within Florida but is being shipped directly out of the state, we are still obligated to collect sales tax. We are able to refund your sales tax upon receipt of an itemized Bill of Lading. The Bill of Lading should include the vessel name, departure date, port of departure, final destination, and include our shipment in the contents.
 
 

Order Cancellations and Return Policy

If you decide to return an item within 7 days of delivery to you, you will be responsible for the freight charges to return it as well as a 25% restocking fee. If the items is returned in damaged condition, additional charges for repairs will apply. Please be sure that any returns are well packed, padded, and wrapped. All return shipments must be pre-arranged with our service department by calling (727) 538-5577 ext 224. Return shipping expenses can be substantial. Please call us if would like a retun shipment cost estimate.


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