Notice To Dealers
If you are a dealer, please consult your sales or customer support representative for information on your specific terms and conditions. The terms detailed below apply only to residential online purchases made by end consumers.
Our Terms and Conditions, Pricing, and Shipping Terms apply to residential online purchases made by end consumers within the contiguous United States. Customers living in remote or limited access areas may be subject to additional shipping charges. The website will not calculate these at checkout; however, we will contact you regarding any extra fees before processing your order.
Shipments to Alaska and Hawaii will be subject to additional shipping charges and may not be available in all areas. If you have any questions, please email us at firstname.lastname@example.org or if you have placed an order, we will contact you to review shipping costs and availability.
Canadian orders can be processed via email or telephone and will include additional shipping charges, applicable taxes, and customs brokerage fees.
Orders originating in the United States but being delivered to an overseas address can be delivered to a shipping port or freight forwarding service.
We are unable to make any arrangements beyond delivery to your port or freight forwarder. Overseas transport, final delivery to an overseas address, local duties, customs charges, surcharges, and taxes are the responsibility of the consumer.
If you need help placing an order, have questions about product availability, pricing, have a non-standard request, or would just like our assistance, contact one of our retail locations 7 days a week or email us at email@example.com and we will return your email within 1-2 business days.
We accept Amex, Visa, MasterCard, and Discover cards. Money orders and personal checks are acceptable, via mail, however this may cause a delay in shipping. We do not offer COD terms, and all orders must be paid in full before shipping. NOTE: Purchases with a final destination outside of the US or Canada can only be paid by check, money order, or wire transfer and must be paid in full including freight, before a shipping date can be scheduled. Credit cards are not accepted for sales outside of the United States or Canada.
Leader's Casual Furniture is one of the largest volume casual furniture dealers in the Southeastern United States and maintains over $15 million of inventory at all times! In-stock items will be shipped within 2 weeks or less upon confirmation of your order. If the merchandise you selected has to be special ordered, your order will ship within 6-8 weeks. If any of the products you’ve ordered are temporarily out of stock or there will be an unusual delay, we will notify you and explain all available options.
We do not charge sales tax for orders shipped outside of Florida. It is your responsibility to handle any state or local “use” taxes that may apply to your purchase. If your order is going directly overseas, from a port in Florida, sales tax will be assessed. The sales tax will be refunded to you once we have received a bill of lading showing that the merchandise was loaded directly into a ship with an overseas destination.
Leader's Casual Furniture offers varied warranties dependent on the manufacturer, please refer to your product's page or contact us at (877) 538-5783 for more detailed information. For commercial warranties please contact your sales representative or our solutions department at (877) 538-5783.
Colorfastness, glass tabletops, and wear of fabrics is not warranted. Acts of nature, misuse or abuse are not warranted. Proof of purchase and delivery dates are required for warranty claims. Due to the nature of many handcrafted products, each item is unique. Slight product variations are a normal expected occurrence. Leaders Casual Furniture, at its discretion, reserves the right to repair or replace items under warranty.
If you have any questions about the warranties or would like to file a warranty claim, please contact our service department at firstname.lastname@example.org or call us at (877) 538-5783, we will be happy to assist you. Please note that the warranties do not cover labor or transportation beyond one year.
Coast to Coast Service
We have over 40 years of experience in the furniture business and do our best to provide only high-quality durable products that are built to last. If you experience a problem with your furniture, please contact us to arrange for a local repair under the terms of the warranty.
Small items will be delivered by FedEx. All large or heavy deliveries will be completed by a common carrier and be “curbside” delivery. This means that the delivery personnel are not obligated to bring the items into your home, or to remove packing materials. Enhanced delivery services are available in most areas; please email us at email@example.com for more information.
When you receive your order, please inspect your items immediately, damage MUST be noted at the time of delivery! Insist on inspecting your items before signing the carrier’s paperwork. Refuse any items that are damaged beyond reasonable repair and notify us as soon as possible at firstname.lastname@example.org or call us at (877) 538-5783. If you receive an item via FedEx, please notify us of damage right away.
Order Cancellations - Return Policy
If you decide to return an item within 7 days of delivery, you will be responsible for the freight charges to return it as well as a 25% restocking fee for any special-order items. If the item is returned damaged, additional charges may apply. Be sure that any returns are very well packed, padded, and wrapped. All return shipments must be pre-arranged with our solutions & shipping department. Contact us at email@example.com or call us at (877) 538-5783. Please call us if you would like an estimate on the return shipping charges.
Special Order Merchandise
Special order merchandise is any merchandise that you require us to make that we do not normally stock. Any deposits made for special order merchandise is considered to be an expression of “Good Faith” by the buyer. Based on this expression, the merchandise is ordered and manufactured particularly to the buyer’s specifications and therefore special-order merchandise may not be refundable and/or is subject to a 25% restocking fee.
Refunds and Exchanges
If you require a credit, after verification, Leader's Casual Furniture will only issue the credit to the original account number to which it was charged after we have received the product back and it has been fully inspected.
If a transaction requires product to be returned to us, that product must be returned within 15 days of when the return arrangement was made with our service department. If the product is not returned within 15 days, the customer will be responsible for the unreturned items and shipping. All refund arrangements will not be processed.
Errors, Omissions and Mistakes
We are human and we make mistakes from time to time. We do everything we can to ensure that the information, offers and prices on our site are accurate. Please understand that prices, product availability, conditions and offers are subject to change without notice. Leader's Casual Furniture reserves the right to revoke any stated offer and to correct any errors or inaccuracies at any time. This policy can apply to orders that have already been submitted and confirmed. If an order is cancelled as a result of this policy, we will immediately refund your credit card and contact you to explain the circumstance.
We will strive to make each customer’s experience enjoyable. We will always attempt to be the best specialty furniture source in our ever-expanding marketplace by providing quality products and services as measured by our customer’s satisfaction and our company’s reputation.